Environmental, Social & Governance
Commitment to Our Staff Members

Our employees are key to consistent delivery of quality and reliable services. Effective talent management is integral to our prospects for long-term success. The Group aspires to be an employer-of-choice through effective talent acquisition, systematic training and provision of an inclusive working environment.

Recruiting, engaging and retaining talent

Our success depends heavily on attracting, retaining and motivating suitable talent in competitive labour markets. The Group works closely with educational institutions to recruit the calibre of young talent able to support the Group's growth.

As of 31 December 2018, the Group employed 1,180 full-time staff members, and is committed to complying with employment guidelines and regulations including Hong Kong Employment Ordinance. Every aspect of employment is subject to a stringent internal review process involving a well-defined monitoring procedure to verify a candidate's personal information in order to prevent misrepresentation and any form of forced labour. An employment contract comes complete with easily-understood terms and conditions, and each individual is well briefed before taking up employment with us. Our code of ethics requires staff to comply with applicable government and regulatory laws, rules, codes and regulations.

The Group adopts equal employment-opportunity policies and runs programmes to ensure employees are hired, promoted and assigned on the basis of skill and ability. The Group is committed to providing all employees with a positive, respectful and safe working environment, free of discrimination and harassment. The selection process affords equal opportunities to all persons subscribing to a commitment to excellence, and is carried out with a neutral approach to race, colour, gender or religious belief. This non-discrimination policy continues throughout a staff member's career and applies to all employment matters including placement, transfer, promotion and compensation.

Valuing our employees

The Group respects the rights of employees in expressing their views, and has established various channels to facilitate a two-way flow of communication. The Group conducts regular seminars and activities to share views and collect ideas. Feedback from employees through our many channels help enhance talent management practices. The Group upholds labour standards and our policies strictly prohibit use of child or forced labour, and rigorous measures and audits are undertaken to prevent such practices from occurring in our operations.

Investing in training and development

The Group ensures employees at every level are developed and motivated to deliver against our commitments to stakeholders. Each division develops training programmes to meet specific business needs. Training includes orientation, information-exchange sessions, workshops and internal/external courses. Employees are entitled to various subsidies and sponsorships in respect of job-related training courses to encourage lifelong learning.

Employees are encouraged to take part in work-life balance activities and community service. These include employee outings, sports events and community volunteering activities.

In 2018, the Group won “9th Asia's Best Employer Brand Awards - Asia's Best Employer Brand”, demonstrating commitment to retention of talent and motivating employees to build careers within the Group.

Promoting well-being, health and safety

The Group cares about the well-being of its employees and promotes the work-life balance concept, while providing a range of paid-leave entitlements. Where operational needs allow, many businesses are exploring and offering greater flexibility in terms of managing work and free time for staff members.

The Group strives to create a safe workplace for all employees. Safety training programmes are provided based on nature of work, and safety standards are applied consistently throughout the workplace.

Employees are able to access health and safety information posted on the intranet, which offers hyperlinks to external sites. A list of first aid helpers is maintained throughout offices, along with information to help employees understand how to handle health and safety issues.

Regulatory compliance

The Group is committed to ensuring its businesses are operated in compliance with local laws, rules and regulations. Regulatory frameworks within which the Group operates are analysed and monitored, internal policies are prepared and updated accordingly. Tailor-made workshops are also conducted where necessary so as to strengthen the awareness and understanding of the internal controls and compliance procedures of the Group.

During the year, the Group was not aware of any non-compliance with laws and regulations that have a significant impact on the Group relating to employment, occupational health and safety, or labour standards.